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Refund Policy

Refund and Exchange Policy for Toronto Wears:

At Toronto Wears, we want you to be fully satisfied with your purchase. Please review our refund and exchange policy below:

1. Refund Eligibility:

  • We do not offer refunds. Instead, we provide exchanges for eligible items (see section 3).
  • To be eligible for an exchange, the item(s) must be unused, unworn, and in its original condition, with all tags attached.
  • Exchanges must be initiated within 14 days of receiving the product.
  • Customized or personalized items are not eligible for exchange unless they are defective or damaged upon arrival.

2. Exchange Process:

  • To initiate an exchange, please contact our customer support team via email at [insert email address] within the specified exchange period.
  • Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
  • Once your exchange request is approved, we will provide you with an exchange authorization and instructions for returning the item(s) to us.

3. Return Shipping:

  • Toronto Wears is responsible for covering the shipping costs associated with returning the item(s) for exchange. We will provide you with a prepaid shipping label for your convenience.
  • We recommend using a trackable shipping method to ensure the safe delivery of the item(s) back to us.

4. Exchange Processing:

  • Once we receive the returned item(s) and confirm they are in their original condition, we will process the exchange.
  • You will be able to choose an alternative product of equal or lesser value from our available inventory.
  • If the desired item is of higher value, you will be responsible for paying the price difference.

5. Contact Us:

If you have any questions or concerns regarding our refund and exchange policy, please reach out to our customer support team via email at help@torontowears.com. We are here to assist you and provide further clarification.

Please note that Toronto Wears reserves the right to modify or update this refund and exchange policy at any time. It is recommended to review our policy periodically to stay informed about any changes.

Thank you for choosing Toronto Wears. We appreciate your support and hope you enjoy your exchange experience with us.